Video Processing & Delivery

What file types can I upload?
Gbox supports the following file types: .MOV .MPEG4 .MP4 .AVI .WMV .MPEGPS .3GP .WebM
Tue, 10 Feb, 2015 at 3:19 PM
What happens to my video after I upload it?
After you upload your video, it must be converted to different formats appropriate for the different devices and browsers that people will use...
Tue, 10 Feb, 2015 at 3:53 PM
How is my content protected? Can my customers download my videos?
We apply the industry's best available practices to secure access to your content and your information at every point in our system, an...
Tue, 17 Mar, 2015 at 4:40 PM
Can I do live streaming?
Currently, we do not offer a live streaming options, but we are working to offer this in the near future.
Tue, 10 Feb, 2015 at 3:03 PM
Where can my viewers watch my video?
Your viewers can watch the videos directly in the browsers of their computers, smartphones, and tablets. Using those devices, your videos can also be stream...
Tue, 10 Feb, 2015 at 3:58 PM
Where should my customers go for help?
We have a great customer support team. Tell them to go to support@gbox.com.
Tue, 10 Feb, 2015 at 3:59 PM
What browsers does Gbox support?
Currently, we support the following browsers on all our products: Safari 6,7,8  iOS 7,8 Android latest Firefox latest Chrome latest ...
Fri, 7 Nov, 2014 at 12:07 PM
Can viewers download my video?
We understand that this is important to Gbox Pro creators. We don’t currently support this, but we are working to offer it in the near future. When we offer...
Tue, 10 Feb, 2015 at 3:18 PM
What encoding settings do you recommend?
Here is a list of formats we support HLS using an MPEG-2 TS container to house H.264 video and AAC or MP3 audio Smooth Streaming using an ...
Tue, 10 Feb, 2015 at 3:16 PM
Can I customize or disable video preview
Currently we do not support custom previews or trailers. We are working hard to build this feature. Please get in touch with us at support@gbox.com if you n...
Tue, 10 Feb, 2015 at 4:30 PM